Terms & Conditions

Cancellations/changes
A cancellation is free of costs until 6 office days in advance. If you cancel a tour 5-3 office days in advance we will charge a 10% cancellation fee. Cancellations made 2 office days or less before the tour will be fully charged.

The number of participants that is known to us 24 hours prior to the tour, will be the guideline for the sum of the costs.

In case of stormy weather UrbanGuides will consult the customer about an alternative programme, before rescheduling or cancelling the tour (which will be, in the case of such unforeseen circumstances, free of charge).

Invoice/Payment
UrbanGuides stuurt na afloop van een geboekte rondleiding een digitale factuur naar het door de klant After the tour UrbanGuides will send a digital invoice by e-mail. Bookings over a € 1000,- will be charged by 50% in advance. On receiving this 50% of the payment, UrbanGuides will continue the booking process.

Invoices must be paid within 14 days by bank transfer, referring to the invoice number. Our bank details are:

ING Bank NV
POB 1800
1102 BW Amsterdam
The Netherlands

Our account number is:
IBAN: NL13INGB0006006511
Bic Code: INGBNL2A

Tours starting at our office can also be paid by card/credit card or in cash.

Liability during tours
Every participant takes part in a tour at their own risk. If a participant suffers damage or injuries as a result of a tour, UrbanGuides cannot be held responsible or liable for this.